Service Level
Agreement
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Service Level Agreement
Setup & Control Panel
- Our clients enjoy a quick setup.
- Our clients enjoy a simple and thorough WebAdmin Panel to administer their Gaming Server.
- No Bandwith Limit - Premium Servers - 100 mb Linux Network
Month to Month Services
- Your Gaming Service is billed on a month to month basis.
- When you are billed, you are prepaying for the next 30 days.
- Paypal subscriptions are paid automatically through paypal.
- Credit Card payments are paid automatically and charge 2 days before you are due in order to notify you if the payment is not successful.
24 Hour Support
- Our clients receive instant gaming server related help 24 hours a day, via the Online Instant Messenger.
- Our clients can reach us by phone 24 hours a day at 1-618-207-3806
UpTime - Service Online - Maintenance
- We take pride in our servers being online 24 hours a day.
- Our clients enjoy 99 percent uptime and service online.
- Clients are notified one week prior to scheduled Datacenter maintenance. Emergency datacenter maintenance can occur anytime. If this happens, our clients are notified immediately.
Service Cancellations
- Accounts that are not paid will be cancelled automatically when overdue.
- Instant Server cancellation button is easy to find in your control panel.
- Paypal subscribers can login to Paypal and cancel their subscription at any time. Once cancelled the server will expire 30 days from their last prepayment.
Money Back Guarantee
- If you are not a 100 percent satisfied with our services within the first week, we will refund your money, no questions asked.
- Just call the office at 1-618-207-3806 and request a refund.
Internet Functionality
- Realistically speaking, we are connected via the internet.
- Minimal downtime should be expected, at any given time, anywhere.
- It is impossible for the entire worldwide web to be 100 percent functional.
- All locations are researched thoroughly to ensure that you are connected to the very best money can buy!
- Order with Confidence!
Level 3 Network
We take pride in being a great server provider. All servers are connected to a 100 mbs ports running on the best backbones in the world. All servers are hardcore 64 bit AMD machines or duel P4's running on Linux Operating Systems which ensure you the very best and smoothest gaming experience. Join our test servers today and see for yourself!
Office:1-618-207-3806
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